Source: Leju Finance and Economics
Reporter Zhang Dan from Leju Finance and Economics
Since February 10, the number of people back to work has gradually increased. After several temperature checks, Ms. Li, who came home from work, entered the disinfection shed, which was 3 meters long, 2.2 meters wide and 2.1 meters high.
"The disinfection shed is built by our community property recently. This method is very good, which will secure our owners.” Ms. Li praised.
This epidemic prevention and disinfection method is popular recently, and the Anar property came up with some innovative ideas. In fact, in the stage of epidemic prevention and tackling, such creative and effective epidemic prevention measures are constantly discussed and landed on the ground every day.
The epidemic is a protracted war.
"The community is the first line of defense against the epidemic. In order to build this dike for the owners, we must work hard in both visible and invisible places." This is the belief that the Anar property will win the battle.
Advance deployment and rapid landing
The sudden outbreak has disrupted the rhythm of people and tested the property, the guardian of the community.
For COVID-19 epidemic, the Anar property is the earlier-batch to make timely response and prevention. On January 20, the epidemic situation was already on the rise, and there were some reports in the media at that time. But it had not yet aroused the full attention of the masses, and most people were immersed in the joy of purchasing New Year’s goods or coming home before the Spring Festival.
Jin Yonghong, the chairman of the Anar property service group, has experienced the SARS and thus has a strong sensitivity to this epidemic. That night, the Anar property held an emergency meeting on the epidemic prevention and control overnight.
January 21, the Anar property service group made warm tips through its official wechat and provided guidance to the owners to prevent the COVID-19 epidemic with detailed words and vivid pictures. It focused on the reminding that no panic and pay attention to prevention. The Anar property service began to investigate the itinerary and work arrangement of the staff, notify the epidemic related information, and prepare the epidemic prevention materials.
There is less than 12 hours from the conference deployment to the implementation landing. The Anar property has fully armed and prepared for its more than 60 projects. At this time, there are 291 cases confirmed in four cities, far from the national isolation.
Since January 21, the Anar property has started the all-round epidemic prevention and control with rapid start-up-level response. All staff of the Anar group and the projects in all regions has actively participated in the epidemic prevention and control. Jin Yonghong told the Leju Finance:" The current working mode of the Anar property is 131 mode, which means 1 deployment meeting every Monday, 3 reports on epidemic prevention every day in the morning, noon and evening, and 1 conclusion meeting every Friday, with the aim to jointly explore better epidemic prevention measures and the urgent need of the property owners as well as the key work etc.
Undoubtedly, the prevention of the Anar property in advance has won more time for the epidemic fighting later.
Jin Yonghong introduced that the Anar group had timely allocated 2 million yuan for the emergency supplies to ensure the smooth progress of the epidemic prevention. Because of the preventive measures in advance, the Anar group had sufficient material reserve. At present, each project had the reserve material for at least 10 days, and 5 days reserve for the headquarters. And the reserve materials cover both the front-line employees and the owners.
Intelligent epidemic prevention and inclusive protection
The spread of the epidemic began to accelerate during the Spring Festival, and thus the Anar property also strengthened its prevention and control actions. The front-line employees had taken the initiative to give up holidays to work and guard the owners firmly.
"The first thing to do is controlling the entrance and exit of the community, especially during the Spring Festival, when people are used to visiting relatives and friends." Jin Yonghong said. The Anar group measured the body temperature of the people who entered the community, registered their destination and the places they came from, identified and stopped the visiting personnel from entering the community. It also sprayed disinfection on the incoming and outgoing vehicles, and made every effort to keep possible viral infections outside the community.
For the public areas of the community, the Anar property orderly made carpet cleaning and disinfection work for even every corner. Every day, it would make regular special disinfection strictly for the elevators, garages and other high-frequency contact points.
In order to minimize the cross-infection, the Anar property in the elevator intimate settings-press elevator button special paper towels, at the same time, elevator keys, door handles and other important contacts regularly wipe and disinfect. In addition, special trash cans for waste masks have been set up to prevent and prevent the emergence and spread of the virus.
At the same time, for the highly exposed people such as the take-out courier and the delivery courier, the Anar group has restrictions of entering and leaving the community. It also allocates a special area to receive the express parcels of the owners, and the property staff will deliver them to the owners in batches every day, so as to reduce the risk of direct contact between the owner and the couriers.
In order to maximize the safety of the owners, the staff of the Anar property gives up the reunion with their families and return to work. "In order to quickly implement the group's work arrangements, they live and eat in the community, walk tens of thousands of steps a day for the petrol and often work late into the night." Jin Yonghong was moved. Their greetings with their families can only be via video or telephone. Their dedication to the work is touching.
Of course, in the key stage of fighting the epidemic, the Anar property has did its best to protect the normal life and health of the front-line employees. The safety of the front-line employees is the basis of the epidemic prevention for the community. Jin Yonghong said, the group has full supply of masks, goggles, protective clothing and other epidemic prevention equipment for the front-line staff that will check body temperature, provide feedback of the epidemic prevention and control, and report their physical condition daily. The community has also found ways to arrange accommodation and co-ordinate the catering of the front line staff.
It’s gratified that there is no infection case for the more than 60 projects managed by the Anar property.
Careful and warm service, scientific prevention and control
Epidemic prevention and fight against epidemic is not only a battle against the clock, but also a protracted war. On February 11, the Academician Zhong Nanshan repeated that the inflection peak of the epidemic is unpredictable, and the peak should be in the middle and late February. The prevention and fight against epidemic in the community has become more and more challenging.
Only when we know the epidemic can we better understand the importance of the epidemic prevention. The Anar property will continue to convey messages about the progress of the epidemic to owners and customers in a timely manner through bulletin boards, and the official Wechat. Through the continuous publicity of the epidemic prevention and control, it has enhanced the owners' awareness of epidemic prevention and control.
In addition, in order to implement the epidemic prevention and control more effectively, the Anar group, together with Dr. Chunyu, jointly promoted free online consultation for its projects across the country, focusing on the -19 questions related to the COVID, respiratory and infection department. Also they provide 7x24 hours, 3 minutes rapid response online free diagnosis consultation and online psychological consultation services for the residents in epidemic areas where the medical resources are relatively tight, as well as the residents who are in isolation at home because they appear or suspect COVID-19 related symptoms.
Without leaving their homes, the owners can have free consultation through the official Wechat account of the Anar group and its projects. This similar convenience also includes the vegetables purchasing.
Considering the special period, most of the owners are isolated at home with rare opportunities to go out, and the surrounding vegetable markets are partially closed, thus it’s not convenient for the owners to buy groceries. The Anar group cares about the owners and proactively provides the door-to-door delivery services for the owners.
"If not convenient to go out, the owners will make a shopping list and submits it to our housekeeper, and we will pick up the goods and put them beside their doors." Jin Yonghong added. For the owners who can go out for shopping, we also contact with the surrounding vegetable farmers to the vegetables at the affordable prices in the community to protect the daily life of the owners.
The considerate service of the Anar group has been widely recognized by the owners, who praised the service team of the Anar group in the WeChat group and many of them even took the initiate to donate. Jin Yonghong said such happened almost every day. The owner's praise is the best recognition of our work, and the epidemic brought us closer to the owners.
"The front-line of the treatment is in the hospital, and the front line of prevention is in the property. " The word is constantly mentioned in this epidemic. As a result, in the recent prevention and control documents of the government, the property management has been listed as an essential industry for the lives of the masses. The epidemic situation has gradually highlighted the importance of the property services.
"Indeed, this epidemic is a great test for the property industry, and it also highlights the property management services that were previously vulnerable to neglect," Jin Yonghong said. The property services are detailed, thus it is difficult to be seen by the owners. But in the period of epidemic prevention, the owners personally experienced what the property was doing.
For this epidemic, Jin Yonghong reflected and summarized a lot. It’s necessary to interact with the customers and provide sincere and exquisite service which can be recognized by the customers. It’s necessary to protect the front-line employees because only the healthy employees can assure the owners. It’s necessary to interact with the local government and the public service organizations. And the most important thing is to adjust the service in a timely manner in accordance with the changes and the needs of customers for property services during the epidemic period, in order to refresh customers' understanding and recognition of the property and make the public fully understand the industry value and social responsibility of property enterprises.